The PDF you will upload, titled "HPD Complaint Pamphlet", is an informational guide published by the NYC Department of Housing Preservation and Development (HPD). It provides tenants with a clear overview of how to report housing-related complaints and outlines the process for resolving these issues.

Summary of Key Information:

How to Report a Housing Complaint

Call 311 or visit 311 Online to report housing maintenance issues.
Tenants should first contact their building owner or property manager before filing a complaint.
HPD recommends keeping records of communication with the owner.

Common Types of Complaints

Lack of heat or hot water
Water leaks
Mold
Pest infestations (e.g., mice, rats, roaches)
Lead paint hazards
Broken doors or windows
No electricity or gas
Unsafe conditions (e.g., ceiling collapse, fire damage)

What Happens After a Complaint is Made

HPD may inspect the unit, especially if the issue is considered hazardous.
If violations are found, HPD can issue orders to the building owner to fix the problems.
Some issues may qualify for HPD's Emergency Repair Program (ERP) if the owner fails to make repairs.

Tenant Rights & Protections

Tenants are protected against retaliation for filing complaints.
Renters have the right to a safe, well-maintained home under NYC Housing Maintenance Code.
HPD ensures owners comply with legal maintenance responsibilities.

Language & Accessibility

The pamphlet is available in multiple languages and accessible formats to accommodate all NYC residents.

Legal

DISCLAIMER
We are a small, family-owned and family-operated Brooklyn-based business. We are not a City of New York store, nor are our website, products, or services affiliated with the City of New York or any agency of the City of New York. Neither we, nor our business, websites, products, services, or any hyperlinks from our website are sponsored by, approved by, affiliated with, endorsed by, or connected to the City of New York or any agency of the City of New York, including but not limited to HPD, DOB, DOT, DSNY, FDNY, or any federal entity, directly or by implication.

DISCLAIMER ON LEGAL CODES
The codes, regulations, and requirements referenced on our website may not represent the most recent or updated versions. State, federal, or local regulatory agencies may have more current or accurate information. We make no warranties or guarantees about the accuracy, completeness, or adequacy of the information provided on this site or linked from it. Customers should verify all information by reviewing the official sources directly.

DISCLAIMER ON SIGN USE
The requirements for sign content depend on intended use and applicable laws. The buyer is solely responsible for determining the appropriate content for a sign or package of signs. We make no warranty or representation regarding the suitability of any sign for a specific application. It is the customer’s responsibility to ensure that the signs ordered are in compliance with all applicable state, federal, local, and municipal laws. Customers are encouraged to carefully review our Terms and Conditions prior to purchase.

GENERAL INFORMATION DISCLAIMER
All content on this site is provided for informational purposes only and does not constitute legal advice, professional advice, or a definitive statement of law. For guidance on specific requirements, customers should consult the laws and regulations referenced, as well as any rules applicable in their jurisdiction. You may wish to consult with an attorney or qualified professional to ensure compliance with all applicable legal obligations.

HPD Complaint Pamphlet for landloard review ( pdf file)